ShweLearn Refund Policy

Draft — last updated 2026-07-19. This is a starting draft prepared to speed up launch prep, expanding on Section 5 of the Terms of Service, with reasonable defaults filled in by ShweLearn's product team. It is not legal advice.

Before enrollment is approved

ShweLearn's checkout uses a manual payment-receipt process: you make payment through the method(s) shown at checkout, then upload proof of payment for admin review. If your payment receipt is rejected (e.g., unclear, invalid, or doesn't match the course/amount), your enrollment is not activated and you have not been charged by ShweLearn. If you believe you paid via your bank/wallet but your receipt was rejected in error, contact us immediately via the Help section in your account, or support@shwelearn.net, with your account username and your original payment proof.

After enrollment is approved

• You may request a refund within 7 days of enrollment approval, provided you have not completed more than 20% of the course content.
• Refunds are not available once a course is substantially completed (more than 20%) or once a certificate has been issued.
• Refunds, when approved, are issued via the same manual process payments were received through — ShweLearn does not currently support automatic/instant refunds, since there's no automated payment gateway in place. Expect a manual review turnaround of 3-5 business days.

Non-refundable situations

• Change of mind after substantial course completion (more than 20%).
• Enrollment sharing/misuse of your own account leading to a suspension.
• Free (price = 0) enrollments — there's no payment to refund.

How to request a refund

Use the Help section in your account (select "Support" as the request type) or email support@shwelearn.net with: your account username or member code, the course name, your reason for the request, and (if relevant) your original payment receipt. We aim to respond within 3-5 business days.

Teacher-initiated course changes

If a teacher substantially changes or removes a course after you've enrolled (e.g., the course is taken down for a policy violation), you're entitled to a refund review regardless of the completion-percentage rule above, since that situation isn't something you could have anticipated at purchase.

Disputes

If you're not satisfied with a refund decision, you can request a second review by replying to our decision via the same Help/support channel. As ShweLearn grows, we'll establish a more formal escalation path; for now, admin review is final.